To successfully compete, SMEs can not only offer a product of quality. The customer now requires a fast and efficient sales and after-sales service, and a better communication with the seller.
CommunicationA SME must now have a both internal and external, fast and efficient communication. Communication can be injective (advertising campaigns, general mailing, display, ...) or bilateral (real discussions, telephone calls, paper mail or e-mail, ...)
For a discussion which need a tracking, the customer is not interested in his main interlocutor is available or not, he wants an answer to his questions. SMEs must implement a simple system of customer process tracking, of projects so that everyone can be informed of a specific case and to efficiently answer to the customer.
In collaboration with Microsoft, Duke ICT Management offers a solution for external communication, Office 365, which, in its basic version includes effective messaging based on Exchange and, in more advanced versions, also includes a phone system, internal videophone, reporting by customer ...
Duke ICT Management also offers advanced project management and customer monitoring in his ERP for SMEs. If you want more information, do not hesitate to visit the page dedicated to our software.